Shipping & Returns


OUR SHIPPING POLICY



Dr Nutrition aims to deliver your items within the time agreed upon at purchase. However, we are unable to guarantee that all orders will be delivered within the stipulated time frame. Our aim is to have your items shipped to you as fast as possible. If we are unable to meet the estimated delivery date we shall not be liable for any losses, liabilities, costs, damages, or expenses arising out of late delivery. Customers that are unavailable to receive their items during delivering of parcel, the courier company leave a card giving you instructions on either re-delivery or collection from the carrier.


Domestic Order

All order will be delivery via ABX/GDEX/POSLAJU.
All addresses are unable to make any adjustment, once order and payment in processing. (Unless special case)


Free Delivery

Whole Malaysia - Purchase more than RM200.00 in a single order.


Delivery Fees & Charges

For delivery to West Malaysia (Peninsular Malaysia), RM8.00 flat shipping rate is applied to order below RM200.

For delivery to East Malaysia (Sabah & Sarawak), RM16.00 flat shipping rate is applied to order below RM200.


Delivery Time

We will mail out your parcel the next working day after your payment being verified. An email will be sent to you once your item has been shipped. Delivery is carried out during working days Monday to Friday, excluding weekends and local public holidays. Delays in delivering your order might be incurred due to holidays, extreme bad weather or any type of natural disaster.

West Malaysia (Peninsular Malaysia) - within 3-5 working days.

East Malaysia (Sabah & Sarawak) - within 7-14 working days.


Self-Collect

You can choose to collect your purchase items at Dr Nutrition’s Retail Shop, located in Jonker Walk, Melaka.

Address: No.33, Lorong Hang Jebat, 75200 Melaka.

Contact or email for further information, 06-282 9113 / admin@drnutrition.my


International Order

We offer worldwide shipping to most countries.

For international delivery, the delivery fee will be based on the box dimension, weight and/or destination of the order, therefore the delivery fee may be varied from time to time. Please email us admin@drnutrition.my list*Items bought from Dr Nutrition promotional events are not eligible for return and exchange.
of the products (Items & Quantity) you are interested in along with country that want to deliver. We will then revert back to you on the shipping fees.




OUR RETURNS& REFUNDS POLICY

If you are not satisfied with your purchase, or you receive damaged product(s), please contact or email to our customer service and provide your order number, name and address, details of the product and the reason for return, and whether you require a refund or a replacement.

*Returns must be made within 14 days from date of purchase.

*Damaged items must be returned together with their original box and receipt.

*Items bought from Dr Nutrition promotional events are not eligible for return and exchange.

*Kindly inform our Customer Service before returning the item otherwise the request will not be processed.
*Please provide the return parcel tracking number for all items.
▪ Refunds will only be issued to order with products that are out of stock. Our customer service will inform you immediately if there is any out of stock products on your order list.